Role: UX/UI Design Lead
Timeline: Jan 2023 - May 2023
Team: 4 Designers, 3 Researchers
Tools: Figma
Keywords: UX/UI Design, Cloud Service, Product Discovery
Project Objective
Improve the product discovery experience on Google Cloud for startup and SMB customers, ultimately build trust with customers and increase adoption rates of cloud solutions.
Project Solution
Redesigned personalized user flow across startup landing page and solution page and introduced product comparison tool and AI chatbot to assist Google Cloud customers with product recommendation and feature comparison.
During the research phase of the project, we conducted 2 rounds of user interview with startup owners across different industries with a targeted user profile and refined the problem statement. Based on research finding and feedbacks from Google Cloud stakeholders, I redesigned current user flow on Google Cloud from landing to product selection to integrate AI chatbot and user dynamic activity for a more personalized and trustworthy product discovery and comparison experience. The new design is smarter and more efficient in recommending products, user testimonials, and applications to customers based on their Google account information and past activities on Google Cloud.
This project is protected under NDA, contact me if you are interested in learning more about my design!